Delivery & Returns
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At Ar-Rahmah, we want to ensure you have a smooth shopping experience, and that’s why we’ve outlined our delivery & returns policies below.
1. Order Processing:
– Upon receiving your order and payment, we aim to dispatch the order within 3 days.
2. Order Tracking:
– Once your order is dispatched, you will receive an email with a tracking number,
allowing you to monitor your package’s journey.
3. Delivery Partners:
– We partner with reliable delivery services such as USPS, UPS, DHL and FedEx.
4. Shipping Fees:
– Shipping charges cover all handling, packing and postage costs.
– For larger orders, you will be charged for shipping separately, once we have determined
the most cost-effective method for shipment.
5. International Shipping
– Please note that you will be responsible for all taxes and duties charged to the order.
– International orders may face additional delays due to customs clearance procedures.
1. Return Period:
– We have a 10-day return policy; you have 10 days after receiving your order to request
a return.
2. Return Eligibility:
– To be eligible for return, the items must be new and unused and in the original
packaging.
– A receipt or proof of purchase is required to complete the return.
3. Damaged/Incorrect Items:
– If the item you received was damaged or not what you ordered, please contact us
immediately at info@arrahmahbooks.com. We will work with you to promptly resolve
the issue.
4. Initiating a Return:
– Please contact us at: info@arrahmahbooks.com and further details will be given.
– Items sent back without prior request for return will not be accepted.
5. Return Shipping
– Return shipping costs are the responsibility of the customer unless the return is due to
a mistake on our part or the item is defective/damaged.
6. Refunds:
– Upon receiving and inspecting the returned item, you will be notified of the return
approval or rejection.
– If the return was approved, you will be refunded your payment immediately. (Kindly
note that it may take a few days for the bank or credit card company to process the
refund.)
– If more than 14 business days have passed since receiving the email for the return
approval and you still have not received the refund, please contact us at
7. Unfortunately, we currently do not offer direct exchanges. You can return the item and
place a new order for the desired item.
For further assistance or inquiries, please do not hesitate to reach out to us at
