Delivery & Returns

At Ar-Rahmah, we want to ensure you have a smooth shopping experience, and that’s why we’ve outlined our delivery & returns policies below.

1. Order Processing:

– Upon receiving your order and payment, we aim to dispatch the order within 3 days.

2. Order Tracking:

– Once your order is dispatched, you will receive an email with a tracking number,

allowing you to monitor your package’s journey.

3. Delivery Partners:

– We partner with reliable delivery services such as USPS, UPS, DHL and FedEx.

4. Shipping Fees:

– Shipping charges cover all handling, packing and postage costs.

– For larger orders, you will be charged for shipping separately, once we have determined

the most cost-effective method for shipment.

5. International Shipping

– Please note that you will be responsible for all taxes and duties charged to the order.

– International orders may face additional delays due to customs clearance procedures.

1. Return Period:

– We have a 10-day return policy; you have 10 days after receiving your order to request

a return.

2. Return Eligibility:

– To be eligible for return, the items must be new and unused and in the original

packaging.

– A receipt or proof of purchase is required to complete the return.

3. Damaged/Incorrect Items:

– If the item you received was damaged or not what you ordered, please contact us

immediately at info@arrahmahbooks.com. We will work with you to promptly resolve

the issue.

4. Initiating a Return:

– Please contact us at: info@arrahmahbooks.com and further details will be given.

– Items sent back without prior request for return will not be accepted.

5. Return Shipping

– Return shipping costs are the responsibility of the customer unless the return is due to

a mistake on our part or the item is defective/damaged.

6. Refunds:

– Upon receiving and inspecting the returned item, you will be notified of the return

approval or rejection.

– If the return was approved, you will be refunded your payment immediately. (Kindly

note that it may take a few days for the bank or credit card company to process the

refund.)

– If more than 14 business days have passed since receiving the email for the return

approval and you still have not received the refund, please contact us at

info@arrahmahbooks.com.

7. Unfortunately, we currently do not offer direct exchanges. You can return the item and

place a new order for the desired item.

For further assistance or inquiries, please do not hesitate to reach out to us at

info@arrahmahbooks.com.

For any further assistance or inquiries, don’t hesitate to reach out to our customer support team at info@arrahmahbooks.com. Happy reading!